PetWise FAQ
Questions and More!
How long have you been in business?
Established in 2017
We are proud to offer a full range of in-home pet care services to Pinehurst NC & surrounding areas. Our focus is quality care, and we are dedicated to providing you and your pet with peace of mind.
Whether it’s dog walks during the work day, or vacation care services while you’re away from home, we’ve got you covered!
What’s more? Many of our PetWise Pros have also worked with animals prior to joining our PetWise family. Our small team of pet care professionals are proud to boast over 25 years of cumulative experience in the pet industry!
What are your service areas?
Moore County, Lee County, Hoke County, and Cumberland County.
We are are proud to provide quality pet care to the following service areas:
- Aberdeen
- Carthage
- Fayetteville
- Hope Mills
- Pinehurst
- Pinebluff
- Sanford
- Southern Pines
- West End
- Whispering Pines
- Vass
Getting Started
New Client FAQ
Joining Our PetWise Care Family
From deciding PetWise is the right choice for you and your pet, to meeting with our expert pet care specialists, PWP is here with you every step of the way. Getting started is easy! Check out our step-up-step guide, to joining our PetWise care family, below. We can’t wait to meet you!
Do We Meet Together Prior To Care?
Answer: We Wouldn’t Have It Any Other Way!
We make a point of scheduling an introductory visit with each of our new PetWise family members. Our 60-minute PetWise Introductory Consultations are the perfect opportunity for new clients, and their pets, to get to know us prior to care.
Are you interested in booking services? Set yourself up for success with an introductory visit. Call, click, or email to book your 60min intro visit with us today. We can’t wait to meet our new PWP family members!
Steps For Success:
- Call or Email for Details (if you have questions).
- Create Your Client Account (you’ll want to do this on a desktop).
- Book a PetWise Intro Consult
…all that’s left? Enjoy some paw-some updates!
How much do Introductory Consults cost?
We charge $50, for a 60-minute PetWise Introductory Consult.
This helps pay for your sitter’s time, allows us to meet you and your fur-family in person, walk through care details, discuss a tailored care plan, answer questions, and assist you with account setup.
Can I book care services without an Introductory consult?
No, you must schedule a 60-minute PetWise Introductory Consultation (Meet & Greet) prior to the start of care if you are a new client or if it’s has been more than 6-months since we’ve last seen you!
PetWise Tip: many of our Pet Parents choose to stay on a recurring visit every week or bi-weekly, to help their fur-family stay comfortably familiar with our PetWise Pros.
Not only does this keep you and your pet eligible for care, it also helps your pet be happy and relaxed when your next trip or vacation roles around.
How do I book an Intro Consult?
Call, email, or request via your client account. You can create an account here.
Do you offer specific visit times?
We do for our PetWise Intro Consults, or Scheduled Vet Taxi.
For other services, we offer two-hour visit timeframes to offer flexibility and best accommodate busy schedules.
Morning Priority : 7 – 9am
Morning: 9 – 11am
Noon Priority: 11am – 1pm
Afternoon: 1 – 3pm
Evening: 3 – 7pm
Evening Priority: 5 – 7pm
For specific or guaranteed AM/PM care times, an overnight care booking is needed.
Do multiple people come out or just one sitter?
For a Meet & Greet it’s usually one sitter, the primary sitter for your household, unless we’re training someone new.
If you would like to have two sitters attend a Meet & Greet, the visit will be invoiced as two Meet & Greets to compensate both sitters.
Requesting & Booking Your Pet’s Care Services
How do I Request My Pet’s Care Services?
Answer: After creating your new client account, and attending your meet & greet appointment with us, simply login to your account to get booking! Follow these easy steps, below, for success:
1. Login to your client account via app or online client dashboard.
2. Fill out the required information on your client & pet profiles
3. Request your pet’s appointments on your “My Schedule” (in your client account)
4. Complete your email invoice to confirm your pet care appointments (required for vacation care only, all other care is Invoiced on Fridays)
…All that’s left? Enjoy your paw-some updates, through your client app or dashboard, each visit!
Do you offer as needed Dog Walks?
Yes, we offer care services as you need them. We know that schedules can change, and we’re here to help. Whether you’re booking week-to-week or annually, PetWise has care services to fit your busy schedule.
PetWise Note: Pet Parents often prefer our recurring visit options for consistency, priority bookings, and preferred pricing.
Do you only offer 30 minute Dog Walks?
No, you can schedule a 30, 45, or 60-minute walk! The minimum time is 30 minutes with add-ons to best accomodate you and your pets’ needs.
Can you accommodate on demand care requests?
Our clients are “PetWise Pet Parents” for a reason ;).
We can usually accommodate on-demand care requests, for our established clients.
This does depend on availability! If you aren’t a current client, you’ll need a PetWise Introductory Meeting prior to booking any services.
We understand that life is ever changing. We’re here to help support you, and your pet. Our flexible scheduling generally allows us to fulfill on-demand pet care requests submitted through our client portal.
Do you offer specific visit times?
We do for our PetWise Intro Consults, or Scheduled Vet Taxi.
For other services, we offer two-hour visit timeframes to offer flexibility and best accommodate busy schedules.
Morning Priority : 7 – 9am
Morning: 9 – 11am
Noon Priority: 11am – 1pm
Afternoon: 1 – 3pm
Evening: 3 – 7pm
Evening Priority: 5 – 7pm
For specific or guaranteed AM/PM care times, an overnight care booking is needed.
Do multiple people come out or just one sitter?
To ensure your pet’s care is always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
I have a large breed dog. Can your sitters handle them?
Yes, absolutely! We’re experienced with larger pets. We routinely handle 150lbs+ pets, and even offer farm and equine care.
Do you provide care for pets that don't get along with male/female genders?
Not at this time. We’re not currently taking on any additional pets with specific gender aversions at this time.
We completely understand and want to help your pet feel as comfortable as possible. Please let us know if you have any further questions.
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or by office phone or email. Oh, and you get updates after EACH visit!
At PetWise, we keep you and your pet connected, even when you’re away from home. Our client software enables our Pet-Parents to follow along with their fur-fam’s care visits. Each PetWise care journal includes updates with GPS mapping for visits & dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Daily or one-time visits cancelled with less than 48 hours’ notice will be invoiced at our usual rate. There’s no charge, for weekly care services, with more than 48 hours notice of cancellation.
What's your additional pet pricing?
It’s +$5/visit for each additional pet.
For example:
A Dog Walk with a base price of $30 would start at $35/visit for two dogs.
Are there any holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there’s an additional charge (e.g. +$10/visit for pet sitting visits) during holiday care dates.
See our holiday calendar, in your client account, to plan accordingly.
Have more questions?
Send us a message and let’s chat!
PetWise Pro Qualifications & Credentials FAQ
What’s a Professional Pet Sitter?
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. As professional pet care providers, we take pride in the services we provide our PetWise fur-family every day.
What Sets You Apart From “App” Pet Sitters?
Answer: We’re trained, and career-focused, pet-lovers!
While some app-based services (such as Rover & Wag) might seam appealing, what sets us apart is peace of mind.
We employ dedicated employees rather than IC’s (independent contractors), because we pride ourselves in a quality standard of care, pet health & safety standards, and surety of scheduling.
PWP is proud to offer the touch of a small local business, with many of the perks that come with “big business”, and then some.
Through PetWise, each sitter undergoes one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
PSI COMMUNITY SUPPORT
PET SAFETY CERTIFICATIONS
MONTHLY TEAM MEETINGS
FETCHFIND CONTINUING ED.
What Does it Mean to be a “Professional Pet Sitter”?
Answer: We’re trained, and career-focused pet-lovers!
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. As professional pet care providers, we take pride in the services we provide our furry family members at PetWise every day.
Each of our employees are fully background checked, bonded & insured through PWP, undergo one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
We pride ourselves in furthering our industry, and providing quality interactions with the pets we work with each day. We’re always looking for new ways to continue our professional education, improve our services, and better your pet care experience!
Covid Safety Certified
NAPPS & PSI Members
Bonded & Insured
Background Checks
Pet First Aid & CPR Certified
PET EXPERTISE
STARTS HERE
Weekday Care FAQ
Pinehurst’s Premier Pet Care Providers
(say that three times fast)
Do you offer as needed Dog Walks?
Yes, we offer care services as you need them. We know that schedules can change, and we’re here to help. Whether you’re booking week-to-week or annually, PetWise has care services to fit your busy schedule.
PetWise Note: Pet Parents often prefer our recurring visit options for consistency, priority bookings, and preferred pricing.
Do you only offer 30 minute Dog Walks?
No, you can schedule a 30, 45, or 60-minute walk! The minimum time is 30 minutes with add-ons to best accomodate you and your pets’ needs.
We also have enrichment visits, potty breaks, grooming services, and more!
Can you accommodate on-demand care requests?
Our clients are “PetWise Pet Parents” for a reason ;).
We can usually accommodate on-demand care requests, for our established clients.
This does depend on availability! If you aren’t a current client, you’ll need a PetWise Introductory Meeting prior to booking any services.
We understand that life is ever changing. We’re here to help support you, and your pet. Our flexible scheduling generally allows us to fulfill on-demand pet care requests submitted through our client portal.
Do you offer specific visit times?
We do for our PetWise Intro Consults, or Scheduled Vet Taxi.
For other services, we offer two-hour visit timeframes to offer flexibility and best accommodate busy schedules.
Morning Priority : 7 – 9am
Morning: 9 – 11am
Noon Priority: 11am – 1pm
Afternoon: 1 – 3pm
Evening: 3 – 7pm
Evening Priority: 5 – 7pm
For specific or guaranteed AM/PM care times, an overnight care booking is needed.
Do multiple people come out or just one sitter?
To ensure your pet’s care is always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
Can you handle large breed dogs?
Yes, absolutely! We’re experienced with larger pets. We routinely handle 150lbs+ pets, and even offer farm and equine care.
Do you provide care for pets with male/female aversions?
Not at this time. We’re not currently taking on any additional pets with specific gender aversions at this time.
We completely understand and want to help your pet feel as comfortable as possible. Please let us know if you have any further questions.
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or the office phone. Oh, and you get updates after EACH visit!
At YPCC, we keep you and your pet connected, even when you’re away from home! Our client software enables our pet-parents to follow along with their furry family members’ visits. Each YPCC care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Weekday (daily) or one-time visits cancelled with less than 48 hours’ notice will be invoiced at our usual rate.
There’s no charge with more than 48 hours notice for weekly care services.
The only exception is the Happy Pup Club. Which is billed at a reduced flate-rate fee each week, with up to three Free cancellation weeks per year based on which plan you choose.
What's your additional pet pricing?
It’s +$5/visit for each additional pet.
For example:
A Dog Walk with a base price of $30 would start at $35/visit for two dogs.
Are there any holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there’s an additional charge (e.g. +$10/visit for pet sitting visits) during holiday care dates.
See our holiday calendar, in your client account, to plan accordingly.
Have more questions?
Send us a message and let’s chat!
Happy-Pup-Club Pricing
3-Month
A Steal Of A Deal- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
6-Month
Special Savings- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
- Includes one free cancellation week
12-Month
Unprecedented Savings- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
- Includes three free cancellation weeks
Vacation Care FAQ
Pet’s Play While You’re Away
Does Travel Care (for trips / vacay) include a dog walk?
Not automatically, though your pet’s Travel Care can be tailored to include a fun and energy burning Dog Walk. You can add a 15, 30, or 45 minute walk to any of your pet’s visits for quality, stress-relieving, fun.
What's included in a Travel Care (for trips / vacay) Visit?
A Travel/Vacation Care visit starts at 30-minutes and includes –
- Feedings
- Potty Break
- Play-time!
- Medication Administration (if needed)
- Litter Box Scooping (if applicable)
- Mail & Trash Collection
There are a minimum of two visits per day for dogs. Elderly dogs, or young pups may need 3-4 visits depending on their needs.
Can you accommodate on-demand visit requests?
Our clients are called “PetWise Pet Parents” for a reason!
We can usually accommodate on-demand care requests, for our established clients.
This does depend on availability! If you aren’t a current client, you’ll need a PetWise Introductory Meeting prior to booking any services.
We understand that life is ever changing. We’re here to help support you, and your pet. Our flexible scheduling generally allows us to fulfill on-demand pet care requests submitted through our client portal.
Do you offer specific visit times?
We do for our PetWise Intro Consults, or Scheduled Vet Taxi.
For other services, we offer two-hour visit timeframes to offer flexibility and best accommodate busy schedules.
Morning Priority : 7 – 9am
Morning: 9 – 11am
Noon Priority: 11am – 1pm
Afternoon: 1 – 3pm
Evening: 3 – 7pm
Evening Priority: 5 – 7pm
For specific or guaranteed AM/PM care times, an overnight care booking is needed.
Do multiple people come out or just one sitter?
To ensure your pet’s needs are always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
The only exception is On-Demand Care bookings, or travel care with with less than a week’s notice, which are subject to sitter availability.
I have a large breed dog. Can your sitters handle them?
Yes, absolutely! We’re experienced with larger pets. We routinely handle 150lbs+ pets, and even offer farm and equine care.
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or the office phone. Oh, and you get updates after EACH visit!
At PetWise, we keep you and your pet connected, even when you’re away from home! Our client software enables our pet-parents to follow along with their furry family members’ visits. Each PetWise care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Travel/Vacation Care is pre-booked to guarantee your Pet’s dates on our calendar. Therefore, if a trip is cancelled in totality at least 48 hours before the start of care, a 50% Care Credit is applied to your account. This credit will automatically apply to any future visits.
Any cancellations with less than 48 hours notice before the start of care do not receive Care Credit.
What's your additional pet pricing?
There’s a +$5/visit for each additional pet.
For example:
A Dog Walk with a base price of $30 would start at $35/visit for two dogs.
Are there any additional holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there’s an additional charge (e.g. +$10/visit for pet sitting visits) during holiday care dates. See our holiday calendar in your client account to plan accordingly.
Can I extend my care dates, during my trip, if I need to be gone longer than expected?
Yes, though care is subject to our availability at time of request. We cannot guarantee a specific time or if the same sitter will be available; however, we always do our best to keep your fur-babies comfortable and well cared for.
How far out can I book my pet's care?
As far ahead as you like! We recommend booking at least two weeks ahead of time to guarantee care. For busy holiday seasons, plan to book at least one month ahead (or as early as you are comfortable)! The calendar fills up fast.
Have more questions?
Send us a message and let’s chat!
Travel Pet Care Visit
For Trips & Vacations | Available 7 am – 7 pm
Travel Care Visit
Starting at- Minimum 30-minute visit at your home
- Includes feeding, medications (if applicable), potty break and play time
- Add time in 15-minute increments
- Add dog walks, nail trim, or further customizations to any visit
- +$5 per additional pet
Enrichment Visit
Starting at- Choose a 1-hour or 3-hour visit – the perfect blend of engaging pet playtime, mental stimulation games, and all the love & snuggles for your furbaby
- Add time in 15-minute increments
- Tailor add-on services to any visit to best suit your needs
- +$5 per additional pet
Overnight Pet Care Pricing
For Trips & Vacations
Parital Overnight
Start at- Robust 2hr late-night visit
- 30-minute playtime in your house or yard (weather permitting)
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- +$5 per additional pet
Standard Overnight
Start at- Quality 11hr overnight care
- One hour playtime in your house or yard (weather permitting) with our pet-safe and sanitized species-appropriate toys
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- +$5 per additional pet
TLC+ Overnight
Start at- Comprehensive 14hr overnight care
- One hour playtime in your house or yard (weather permitting) with our pet-safe and sanitized species-appropriate toys
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- +$5 per additional pet
A Passion For Pets
Your pets, our extended
fur-family 💜
At PetWise Professionals, our mission has always been simple and heartfelt: “To connect Pet Parents with quality care solutions for a well-rounded pet”.
What started as a solo pet-sitting service has grown into a trusted team of professional caregivers who support families with dependable, in-home pet care. Over the years, one thing has remained constant—our commitment to helping pets thrive in every aspect of their lives, not just during a walk or vacation visit.
PetWise provides professional, compassionate care tailored to each pet’s unique needs—because your pet is family, and they deserve the comfort of home.
Where Passion Meets Excellence
We’re passionate about high quality care and treat your fur-family as our own. 💜
As PetWise Professionals, we believe “there’s no place like in-home”. Since we began, in 2017, our small local business has been dedicated to helping pets and their owners stay together through every life stage.
We’re always excited to see our extended fur-family (and share all the photos with you). From daily dog walks to pet sitting and overnight care, we customize our services to support Moore, Lee, Hoke, and Cumberland County pet owners at every life stage – young professionals, busy families, retirees, and nursing home residents alike.
PetWise’s professional, compassionate, care is tailored to each pet’s unique needs—our services are available to Pet Parents located within Moore, Lee, Hoke, and Cumberland County NC. Contact us, below, to see how can we help you, and your pet, thrive.