YPCC FAQ
Questions and More!
How long have you been in business?
YPCC was established in 2017!
We are proud to offer a full range of in-home pet care services to Pinehurst NC & surrounding areas. Our focus is quality care, and we are dedicated to providing you and your pet with peace of mind.
Whether it’s dog walks during the work day, or vacation care services while you’re away from home, we’ve got you covered!
What’s more? Many of our YPCC pet care specialists have also worked with animals prior to joining our YPCC family. Our small team of pet care professionals are proud to boast over 25 years of cumulative experience in the pet industry!
What are your service areas?
Moore County & Cumberland County.
We are are proud to provide quality pet care to the following service areas:
- Aberdeen
- Carthage
- Fayetteville
- Hope Mills
- Pinehurst
- Pinebluff
- Southern Pines
- West End
- Whispering Pines
- Vass
Getting Started FAQ
Joining Our YPCC Family
From deciding YPCC is the right choice for you and your pet, to meeting with our expert pet care specialists, YPCC is here with you every step of the way. Getting started is easy! Check out our step-up-step guide, to joining our YPCC pet care family, below. We can’t wait to meet you!
Do We Meet Together Prior To Care?
Answer: We Wouldn’t Have It Any Other Way!
We make a point of scheduling an introductory visit with each of our new YPCC family members. Our 30 minute Meet & Greet visits are the perfect opportunity for new clients, and their pets, to get to know us prior to care.
Are you interested in booking services? Set yourself up for success with an introductory visit. Call, click, or email to book your 30min M&G with us today. We can’t wait to meet our new YPC family members!
Steps For Success:
- Call or Email for Details (if you have questions).
- Create Your Client Account (you’ll want to do this on a desktop).
- Book a Meet & Greet.
…all that’s left? Enjoy some paw-some updates!
How much do Meet & Greets Cost?
We charge $40, for a 30-minute Meet & Greet. This helps pay for your sitter’s time, allows us to meet you and the fur baby in-person to discuss care details, and answer questions about our booking app!
Can I book care services without a Meet & Greet?
No, you must schedule a Meet & Greet prior to the start of care if you are a new client OR if it has been more than 6-months since we’ve last seen you!
How do I book a Meet & Greet?
Call, email, or request via your client account. You can create an account here.
Do you offer specific visit times?
Yes, but only for Meet & Greets or Medication Visits. You can choose one of the time blocks below and leave a note on the visit as to what time you’d like to meet or give us a call/email!
- Morning | 7 am – 11 am
- Afternoon | 11:30 am – 3:30 pm
- Evening | 4:00 pm – 7:00 pm
Do multiple people come out or just one sitter?
For a Meet & Greet it’s usually one sitter, the primary sitter for your household, unless we’re training someone new.
If you would like to have two sitters attend a Meet & Greet, the visit will be invoiced as two Meet & Greets to compensate both sitters.
Requesting & Booking Pet Care Services
How do I Request My Pet’s Care Services?
Answer: After creating your new client account, and attending your meet & greet appointment with us, simply login to your account to get booking! Follow these easy steps, below, for success:
1. Login To Your Client Account Through The Precise Pet Care App Or Your Online Client Dashboard.
2. Fill Out The Required Information On Your Client & Pet Profiles
3. Request Your Pet’s Appointments On Your “My Schedule”
4. Complete Your Email Invoice To Confirm Your Pet Care Appointments (Required For Vacation Care Only, All Other Care Is Invoiced On Fridays)
…All that’s left? Enjoy your paw-some updates, through your client app or dashboard, each visit!
Do you offer as needed Dog Walks?
Yes, we offer care services as you need them. We also offer a special discount, through our Happy Pup Clubs, for clients who need regular M-F services.
We know that schedules can change, and we’re here to help. Whether you’re booking week-to-week or annually, YPCC has care services to fit your busy schedule.
Do you only offer 30 minute Dog Walks?
No, you can schedule a 30, 45, or 60-minute walk! The minimum time is 30 minutes with add-ons to best accomodate you and your pets’ needs.
Can you accommodate last minute requests?
Usually yes, but it depends on availability. If you aren’t a current client, you’ll need a Meet & Greet prior to booking any services.
We know that “oops” happens sometimes, too. Our flexible scheduling generally allows us to fulfill last-minute requests submitted through our client portal.
Do you offer specific visit times?
Yes, but only for pets with medication needs, and there’s an additional $10/visit to schedule a specific time. Otherwise, we offer time blocks to offer flexibility and best accommodate busy schedules.
- Morning | 7 am – 11 am
- Afternoon | 11:30 am – 3:30 pm
- Evening | 4:00 pm – 7:00 pm
Do multiple people come out or just one sitter?
To ensure your pet’s care is always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
My pet Is big..like, really BIG! Do you have a sitter who can handle them?
Yes, we’ve got you! We’re experienced with larger pets, and routinely handle 150lbs+ animals.
My pet doesn't get along with Male/Female sitters, can you help me?
Yes, your pet can be cared for by a specific gender identifying care specialist if your pet has any aversions or concerns.
We completely understand and want to help your pet feel as comfortable as possible. Please let us know when booking your meet & greet visit, how we can help!
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or the office phone. Oh, and you get updates after EACH visit!
At YPCC, we keep you and your pet connected, even when you’re away from home! Our client software enables our pet-parents to follow along with their furry family members’ visits. Each YPCC care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Daily or one-time visits cancelled with less than 48 hours’ notice will be invoiced at our usual rate. There’s no charge, for weekly care services, with more than 48 hours notice of cancellation.
Is there any extra charge for more than one pet?
Yes, there is a +$5/visit per additional pet. For example, a Dog Walk for two dogs would start at $35/visit.
Are there any extra holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there is an additional + $10/visit during holiday care dates. See our holiday calendar to plan accordingly.
Have more questions?
Send us a message and let’s chat!
Sitter Qualifications & Credentials FAQ
What is a Professional Pet Sitter?
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. As professional pet care providers, we take pride in the services we provide our furry YPCC family members every day.
What Sets You Apart From “App” Pet Sitters?
Answer: We’re trained, and career-focused pet-lovers!
While some app-based services (such as Rover & Wag) might seam appealing, what sets us apart is peace of mind.
We employ dedicated employees rather than IC’s (independent contractors), because we pride ourselves in a quality standard of care, pet health & safety standards, and surety of scheduling.
YPCC is proud to offer the touch of a small local business, with many of the perks that come with “big business”, and then some.
Through YPCC, each sitter undergoes one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
PSI COMMUNITY SUPPORT
PET SAFETY CERTIFICATIONS
MONTHLY TEAM MEETINGS
FETCHFIND CONTINUING ED.
What Does it Mean to be a Professional Pet Sitter?
Answer: We’re trained, and career-focused pet-lovers!
Wondering what sets us apart? As professional pet sitters, we are propelled by passion, and backed by years of experience and professionalism. As professional pet care providers, we take pride in the services we provide our furry YPCC family members every day.
Each of our employees are fully background checked, bonded & insured through YPCC, undergo one-on-one sitter training, and participate in ongoing education each month. We believe in investing today, for an even better tomorrow!
We pride ourselves in furthering our industry, and providing quality interactions with the pets we work with each day. We’re always looking for new ways to continue our professional education, improve our services, and better your pet care experience!
Covid Safety Certified
NAPPS & PSI Members
Bonded & Insured
Background Checks
Pet First Aid & CPR Certified
PET EXPERTISE
STARTS HERE
Weekday Care FAQ
Pinehurst’s Premier Pet Care Provides
(say that three times fast)
Do you offer as needed Dog Walks?
Yes, we offer care services as you need them. We also offer a special discount, through our Happy Pup Clubs, for clients who need regular M-F services.
We know that schedules can change, and we’re here to help. Whether you’re booking week-to-week or annually, YPCC has care services to fit your busy schedule.
Do you only offer 30 minute Dog Walks?
No, you can schedule a 30, 45, or 60-minute walk! The minimum time is 30 minutes with add-ons to best accomodate you and your pets’ needs.
We also have enrichment visits, potty breaks, grooming services, and more!
Can you accommodate last minute requests?
Usually yes, but it depends on availability. If you aren’t a current client, you’ll need a Meet & Greet prior to booking any services.
We know that “oops” happens sometimes, too. Our flexible scheduling generally allows us to fulfill last-minute requests submitted through our client portal.
Do you offer specific visit times?
Yes, but only for pets with medication needs, and there’s an additional $10/visit to schedule a specific time. Otherwise, we offer time blocks to offer flexibility and best accommodate busy schedules.
- Morning | 7 am – 11 am
- Afternoon | 11:30 am – 3:30 pm
- Evening | 4:00 pm – 7:00 pm
Do multiple people come out or just one sitter?
To ensure your pet’s care is always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
My pet Is big..like, really BIG! Do you have a sitter who can handle them?
Yes, we’ve got you! We’re experienced with larger pets, and routinely handle 150lbs+ animals.
My pet doesn't get along with Male/Female sitters, can you help me?
Yes, your pet can be cared for by a specific gender identifying care specialist if your pet has any aversions or concerns.
We completely understand and want to help your pet feel as comfortable as possible. Please let us know when booking your meet & greet visit, how we can help!
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or the office phone. Oh, and you get updates after EACH visit!
At YPCC, we keep you and your pet connected, even when you’re away from home! Our client software enables our pet-parents to follow along with their furry family members’ visits. Each YPCC care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Weekday (daily) or one-time visits cancelled with less than 48 hours’ notice will be invoiced at our usual rate.
There’s no charge with more than 48 hours notice for weekly care services.
The only exception is the Happy Pup Club. Which is billed at a reduced flate-rate fee each week, with up to three Free cancellation weeks per year based on which plan you choose.
Is there any extra charge for more than one pet?
Yes, there is a +$5/visit per additional pet. For example, a Dog Walk for two dogs would start at $35/visit.
Are there any extra holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there is an additional + $10/visit during holiday care dates. See our holiday calendar to plan accordingly.
Have more questions?
Send us a message and let’s chat!
Pup-Club Pricing
3-Month
A Steal Of A Deal- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
6-Month
Special Savings- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
- Includes one free cancellation week
12-Month
Unprecedented Savings- M-F 30-minute Walk or Potty & Playtime in your home, yard or neighborhood
- Flat weekly rate of $137 for up to five walks Monday – Friday (holiday rates apply)
- +$5 per additional dog
- Easy, hands-free, scheduling
- Includes three free cancellation weeks
Vacation Care FAQ
Pet’s Play While You’re Away
Does Vacation Care include a dog walk?
No, Dog Walks are an add-on service for Vacation Care. You can add a 15, 30, or 45 minute walk to any visit.
What's included in a Vacation Care Visit?
A Vacation Care visit starts at 30-minutes and includes –
- Feedings
- Potty Break
- Play-time!
- Medication Administration (if needed)
- Litter Box Scooping (if applicable)
There are a minimum of two visits per day for dogs. Elderly dogs, or young pups may need 3-4 visits depending on their needs.
Can you accommodate last minute requests?
Usually yes, but it depends on availability. If you aren’t a current client, you’ll need a Meet & Greet prior to booking any services.
We know that “oops” happens sometimes, too. Our flexible scheduling generally allows us to fulfill last-minute requests submitted through our client portal.
Do you offer specific visit times?
Yes, but only for pets with medication needs, and there’s an additional $10/visit to schedule a specific time. Otherwise, we offer time blocks to offer flexibility and best accommodate busy schedules.
- Morning | 7 am – 11 am
- Afternoon | 11:30 am – 3:30 pm
- Evening | 4:00 pm – 7:00 pm
Do multiple people come out or just one sitter?
To ensure your pet’s care is always met, your pet may see 1-2 of our sitters per pet sitting stay. This allows us to provide backup care in case of emergency, and to allow our employees time off as needed.
The only exception is last-minute bookings, with less than a week’s notice, which are subject to sitter availability.
My pet Is big..like, really BIG! Do you have a sitter who can handle them?
Yes, we’ve got you! We’re experienced with larger pets, and routinely handle 150lbs+ animals.
My pet doesn't get along with Male/Female sitters, can you help me?
Yes, your pet can be cared for by a specific gender identifying care specialist if your pet has any aversions or concerns.
We completely understand and want to help your pet feel as comfortable as possible. Please let us know when booking your meet & greet visit, how we can help!
How do I communicate with my sitter?
All communication is done via our Precise Pet Care App or the office phone. Oh, and you get updates after EACH visit!
At YPCC, we keep you and your pet connected, even when you’re away from home! Our client software enables our pet-parents to follow along with their furry family members’ visits. Each YPCC care journal includes updates with GPS mapping for dog walks, pictures from our visit, and sitter communication.
Stay connected with your pets, and rest easy knowing that your fur-baby is just a click away!
What's your cancellation policy?
Weekday (daily) or one-time visits cancelled with less than 48 hours’ notice will be invoiced at our usual rate.
There’s no charge with more than 48 hours notice for weekly care services.
The only exception is the Happy Pup Club. Which is billed at a reduced flate-rate fee each week, with up to three Free cancellation weeks per year based on which plan you choose.
Is there any extra charge for more than one pet?
Yes, there is a +$5/visit per additional pet. For example, a Dog Walk for two dogs would start at $35/visit.
Are there any extra holiday surcharges?
Yes, holidays are some of the busiest seasons for us. In order to accommodate, schedule, and pay our sitters a fair wage for working holidays, there is an additional + $10/visit during holiday care dates. See our holiday calendar to plan accordingly.
Have more questions?
Send us a message and let’s chat!
Vacation Visit Pricing | 7 am – 7 pm
Vacation Care Visit
Start at- Minimum 30-minute visit at your home
- Includes feeding, medications (if applicable), potty break and play time
- Add time in 15-minute increments
- Add dog walks, nail trim, or further customizations to any visit
- Additional pet +$5 per pet
Enrichment Visit
Start at- Choose a 1-hour or 3-hour visit – the perfect blend of engaging pet playtime, mental stimulation games, and all the love & snuggles for your furbaby
- Add time in 15-minute increments
- Tailor add-on services to any visit to best suit your needs
- Additional pet +$5 per pet
Overnight Pricing
Parital Overnight
Start at- Robust 2hr late-night visit
- 30-minute playtime in your house or yard (weather permitting)
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- Additional pet +$5 per pet
Standard Overnight
Start at- Quality 11hr overnight care
- One hour playtime in your house or yard (weather permitting) with our pet-safe and sanitized species-appropriate toys
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- Additonal pet +$5 per pet
TLC+ Overnight
Start at- Comprehensive 14hr overnight care
- One hour playtime in your house or yard (weather permitting) with our pet-safe and sanitized species-appropriate toys
- Includes a potty break in your yard
- Add visit or walk time in 15-minute increments
- Additonal pet +$5 per pet
Where Passion Meets Excellence
More than just pet care.
We’re passionate about high-quality care and treat your furry friends as our own. 😉
So, whether during the work week or a “stay-cation” for your pet, we’re always excited to see our extended fur-family (and share all the photos with you). We provide pet care in Pinehurst and the surrounding areas.
Our passion offers congruency of care between your work and personal life, with pet care done right! With over 25 years of pet care experience, we’re proud to provide all the amenities of professional pet sitting and care.
Additionally, we’re pleased to provide you and your furry family members with consistency of scheduling, bonding & insurance, professional training, sitter background checks, while providing the personal touch of a small local business!